Which? Scam Alerts – 09/04/2026

Scam Alerts

Unexpected password reset emails: have you been hacked?

If you receive a password reset email for your social media, online banking, email or shopping account that you didn’t request, it could be a sign that someone is trying to access your account without your permission.

These emails aren’t always a sign that you’ve been hacked, but it’s important to know how to respond. Our tech expert, Tom Morgan, explains how to tell if the email is genuine, and what steps you should take next if you didn’t make the password reset request yourself.

How to get rid of a computer virus

Viruses are a persistent problem. A single mistake, such as clicking on a dodgy link or opening an unknown file, is all it takes for your computer to become infected.

Once a virus is on your system, it can steal personal data or even lock your files entirely. Fortunately, there are some simple steps to remove it. Plus, we’ve got some top-notch antivirus recommendations to prevent it from happening again.

To see our Best Buy antivirus software and to get 1-to-1 help with your tech, you can join Which? Tech Support and chat to our friendly experts on the phone or by email, as often as you need. Find out more about the support on offer.

A convincing recovery scam

‘Recovery fraud’ is when you’ve lost money in a previous scam and then scammers contact you claiming they can help get the money back. This is almost always not true – it’s just another attempt to steal from you again.

We’ve recently seen an example of this where fraudsters are impersonating Coinbase, a cryptocurrency company, and sending out dodgy emails claiming to recover funds lost to an ‘unauthorised transaction’. See how this scam works and what to do if you’re targeted.

Stay safe,

Which? Scam Alert Team

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